Tuesday, March 31, 2015

Administrative Assistant - San Jose, CA

Administrative Assistant - San Jose, CA

Administrative Assistant (908-3)
Location: San Jose, CA
Compensation: Commensurate with experience
Summary:
This position will provide support to a Financial Advisor/Investment Representative in the areas of administration, business processing, client services, and office marketing initiatives. The successful candidate must be results-driven and possess strong clerical, organizational, communication, computer, and customer service skills. They must also have strong initiative, strong attention to detail and excellent follow-through skills.
Responsibilities:
  • Perform administrative/support functions for day-to-day office operations: maintain files/prepare correspondence/run reports/answer telephones/schedule and confirm appointments/copy materials/fax information
  • Answer telephone inquiries from clients: research/resolve client service problems by contacting Home Office/Sponsor Companies to resolve problems/errors as needed; escalate problems/issues to representative as appropriate
  • Assemble/organize/coordinate/maintain client paperwork: communicate with clients to complete new accounts/asset transfers/other forms
  • Handle routine service matters for client accounts to include processing name and address changes/account applications/bank authorizations
  • Provide marketing support for the office: send marketing brochures to clients/prospects; follow up on referrals/leads/prospects/clients with letters or notes signed by Representative; handle unsolicited calls from prospects to schedule appointments; coordinate seminars/client appreciation events
  • Coordinate regular branch office meetings
  • Ensure regulatory and broker/dealer compliance requirements are met: record all transactions on appropriate logs/blotters; set up client files correctly/obtain necessary information
  • Obtain insurance quotes for Advisors
  • Keep Advisor licenses current (securities/insurance)
  • Assist with other duties/projects as assigned
Requirements:
  • Securities industry experience preferred
  • A Series 7 and Series 63 is preferred but not necessary
  • Pershing, NetX360, Albridge, MoneyGuidePro or eMoney Advisor experience is preferred but not necessary
  • Prior customer service/office setting experience preferred
  • Ability to prioritize and organize multiple tasks; strong attention to detail necessary
  • Ability to work cooperatively under pressure in a team environment, meeting deadlines
  • Ability to communicate with co-workers/clients/business contacts in a courteous/professional manner
  • Consistently dependable/reliable
  • Strong verbal/written communication skills
  • Ability to investigate/research situations
  • Adept in Microsoft Word/Excel/PowerPoint
  • Have a proactive approach to client service/problem solving
  • Ability to make rule-based/analytical decisions and take complete/accurate notes, while maintaining confidentiality
  • Knowledge of client management databases preferred
  • Must be a self-starter, able to take initiative and work with minimal supervision
If interested, email your resume as an MS Word attachment to:
BCI - Financial Services Recruiting

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